Privacy Policy

Effective February 2025

At North American Ingredients, we believe you should have full control over your personal information and how it is used. This Privacy Policy explains how we collect, use, store, and share your information when you access our website or purchase from our online store.

Managing Your Privacy Preferences

When you first visit our website, you will be able to choose which cookies you want to enable or disable through the pop-up banner at the bottom of the page. You may update these preferences at any time through your browser settings.

Information We Collect

When you interact with www.northamericaningredients.com (“the Site”, “we”, or “us”), we gather different types of personal information to help us operate our business, fulfill your orders, and improve our services. “Personal Information” refers to any data that can

Examples of data collected:
• Browser type and version
• IP address
• Time zone
• Cookie data
• Pages or products viewed
• Search terms
• How you navigate and interact with the Site

Purpose of collection:
• To ensure the Site loads and functions correctly
• To analyze website activity and improve performance

How it is collected:
• Automatically via cookies, log files, tags, pixels, and similar technologies

Who it may be shared with:
• Our website hosting and analytics providers

Order Information

• Full name
• Billing and shipping addresses
• Payment information (credit cards, e-transfer details, bank transfer details, etc.)
• Email address
• Phone number

Purpose of collection:
• To process and fulfill your orders
• To handle payments and invoices
• To communicate about your order
• To arrange shipping
• To detect and prevent fraudulent transactions
• To send updates, promotions, or notices — if you have opted in

Minors

Our Site is not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If you believe a child has submitted data to us, please contact us so we can remove it promptly.

Sharing Personal Information

We may share your information with trusted third-party service providers strictly for business purposes, such as:
• Operating our online store
• Processing payments
• Fulfilling orders
• Ensuring compliance with legal requirements

For example, our store platform may handle elements of your transaction. These partners have their own privacy policies governing how they use your information.

We may also share data when required by law, such as responding to a legal request, subpoena, or government inquiry.

Behavioural / Targeted Advertising

We use analytics and advertising tools to understand how visitors use our Site and to offer relevant promotions.

We may share data related to your browsing activity, purchases, and interaction with advertisements to help our advertising partners deliver content that aligns with your interests.

How We Use Personal Information

• Provide and improve our products and services
• Process payments and fulfill orders
• Ship goods to you
• Send order updates
• Communicate new product releases, promotions, and special offers
• Protect our Site and business operations

Data Retention

If you place an order with us, we retain your information for our internal records unless you request that it be removed. You may contact us at any time to request deletion, subject to legal retention requirements.

Cookies are small data files stored on your device when you visit a website. We use cookies for:
• Site functionality
• Performance tracking
• Advertising personalization
• Saving your browsing preferences

Cookies may remain on your device for a session or persist for up to two years depending on their type.

You may disable cookies through your browser, but this may impact how the Site functions.

Blocking cookies may not fully stop data sharing with advertising partners; refer to our advertising opt-out options above.

Do Not Track

Because there is no consistent industry standard for handling “Do Not Track” signals, our Site does not modify data collection practices when we receive such signals.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or technological updates. Any changes will be posted on this page with a revised effective date.

Complaints

If you have concerns about how we handle your information, we encourage you to contact us. If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca

For questions, requests, or concerns about this Privacy Policy or our data practices, please email us at: info@northamericaningredients.com