Propylene glycol is a multifunctional ingredient used as a solvent, humectant, carrier, and

stabilizer across food, beverage, pharmaceutical, and cosmetic industries. Its ability to blend

with water, oils, flavors, and active ingredients makes it a critical component in countless

formulations.

At North American Ingredients, we are committed to providing high-quality products at competitive prices, supported by internal processes that prioritize accuracy, speed, and care in fulfilling every order. Although our products are typically considered final sale, we also recognize that errors or issues may occasionally occur despite these safeguards. In such situations, we remain fully committed to assisting our customers and ensuring a positive resolution.

Customers may request a refund, return, or exchange within seven days of receiving their order if an incorrect item has been delivered or if the product arrives damaged or broken. To begin this process, customers are asked to contact us by email at info@northamericaningredients.com, providing their order number and a brief description of the issue. Once the request is reviewed, we will issue a unique return authorization code, which must be written clearly on the inside of the return package, along with a complimentary return shipping label that will be sent by email. After the returned product is received and inspected by our team, we will proceed with the appropriate solution based on the customer's preference. If an exchange is requested, the replacement item will be prepared, expedited, and dispatched within one business day of receiving the returned goods. If a refund is requested, it will be processed within one business day as well.

Customers should be aware that although refunds are issued promptly by our team, it may take between one and seven business days for the refunded amount to be reflected on their bank or credit card statement. This delay is standard within the online payments industry and is entirely dependent on the policies of each financial institution or card provider. We appreciate your patience and understanding throughout this process, and our customer support team remains available to assist with any questions or concerns related to returns, exchanges, or refunds.

Canada Only

At North American Ingredients, we provide free shipping anywhere in Canada, ensuring fast, reliable delivery from our facility in Vancouver. Our team prepares and ships orders Monday through Friday, from 5:00 a.m. to 5:00 p.m. Eastern Time, allowing us to process orders quickly and efficiently. Most orders received before 7:00 a.m. are packed and shipped the same business day, and customers receive their tracking link automatically by email once the shipment has been created. Please note that tracking information may take up to one business day to begin displaying movement. Larger wholesale or bulk orders may require additional preparation time before shipping.

Delivery timelines within Canada vary depending on the selected service. Our free standard shipping option typically arrives within 2 to 8 business days, while Xpresspost orders generally arrive within 2 to 3 business days. Priority shipping offers the fastest delivery, often within 1 to 2 business days, depending on the destination. Customers may choose UPS Express as an alternative rapid option, which typically delivers within 1 to 2 business days, although UPS does not deliver to P.O. Boxes. Please be aware that estimated delivery times are provided by the shipping carriers themselves. Although express services are the fastest options, they do not guarantee overnight or one-day delivery. Delivery may be delayed during peak seasons or unforeseen carrier disruptions, and carriers may request a signature upon delivery.

For palletized shipments sent by freight across Canada, free shipping is also available, with typical delivery windows ranging from 2 to 8 business days. Tracking information for freight shipments is emailed within 1 to 2 business days after dispatch. Additional fees may apply for specialized delivery situations, including remote locations, construction sites, appointment-based deliveries, or tailgate service. If any additional charges arise, our team will contact you promptly and work with you to find the most reasonable and cost-effective solution.

We ask customers to review their order details carefully to help avoid delays, particularly for bulk or wholesale orders. Please ensure your shipping address, email, and phone number are accurate at checkout. Avoid leaving special delivery notes for drivers, as these instructions may not be honored by carriers and can create complications during processing. We recommend monitoring your email for automatic updates regarding your shipment and using your tracking link to follow your order in real time.

Every order includes a printed invoice inside the package. If you require an electronic PDF copy for your records, you may request one at any time by contacting us with your order number.